Why we started this
Guwahati, like the rest of Assam, is full of houses like my mother's. Parents who stayed, children who left, and a phone call in between that carries less than everyone hopes.
This city has nursing agencies, attendant services and old age homes. What it does not have is anyone whose job is to manage a parent's care on behalf of the child living outside. The companies that do that were built for Delhi, Bengaluru, Mumbai and Hyderabad.
Why we are small on purpose
The two of us do every visit. That is not a shortcoming we are apologising for. It is the reason the service is worth buying right now, because nothing is passed down a chain.
We will take on a limited number of families before we hire anyone. When we do hire, we will train slowly, introduce the person to your parents ourselves, and tell you before anything changes.
What we are honest about
We do not employ doctors or nurses. We do not run an ambulance or a night-time emergency line. We say so on the website rather than in the small print, and we have written down exactly what we do when something goes wrong.